If you have any complaint or concern about the care or service you have received from this practice, please let us know. We operate an informal, confidential in house procedure which we hope will resolve any problems quickly and efficiently.

  • Written complaints should be addressed to the Practice Manager.
  • We aim to acknowledge any complaint within three working days and provide a written explanation within 10 working days.
  • However, in some cases more time may be required.
  • At the end of the investigation you will be informed what conclusion has been reached and what (if any) action is needed.This procedure does not affect your right to make representations to the Local Clinical Commissioning Group.

To All Our Valued Patients,

As our community deals with the increasing incidence of Covid-19 and the changing advice, we would like to reassure you that, as always, we are here for you and shall continue to act to ensure the health and the safety of you and our team.

We deeply care for the wellbeing of all of our loyal patients, staff and the wider community. It is with this in mind, and the government’s emphasis on social distancing and self-isolation that we have been advised to close whilst the enforced isolation continues. We will of course keep you informed of our intended date of resumption of normal services through our website and emails.

Please rest assured that we will be on the phone, however, for any advice or support that you may otherwise need regarding your dental health. Please do not feel as if you cannot contact us as we are here for you.

We would like to remind you of our constant message to keep up brushing and cleaning in between your teeth. Keeping your mouth healthy is an important part of keeping your immune system healthy.

We appreciate your support at a time that is very difficult for everyone.

Above all, our team implores all patients to follow the government guidance on staying at home and keeping yourself and your loved ones safe during these testing times.

With warmest regards and well wishes,
Everyone at Hainault Dental Practice