If you have any complaint or concern about the care or service you have received from this practice, please let us know. We operate an informal, confidential in house procedure which we hope will resolve any problems quickly and efficiently.

• Written complaints should be addressed to the Practice Manager.
• We aim to acknowledge any complaint within three working days and provide a written explanation within 10 working days.
• However, in some cases more time may be required.
• At the end of the investigation you will be informed what conclusion has been reached and what (if any) action is needed.This procedure does not affect your right to make representations to the Local Clinical Commissioning Group.